AGS Health subject matter experts have been sharing their knowledge, insights, and opinions in the media on topics ranging from automating revenue cycle management (RCM) and coding updates to financial clearance and patient access operations to artificial intelligence (AI) and automation. From guest appearances on leading podcasts and interviews with top trade outlets to authoring guest articles, AGS executives and service line leaders provided healthcare finance leaders and health information management (HIM) professionals with information and best practices to help them navigate the evolving healthcare RCM environment. Following is a sampling of recent news coverage.
CIO Thomas Thatapudi discussed how AI Advances Bring RCM To an Inflection Point by reshaping healthcare’s approach to RCM, and how Leveraging Advanced Technologies and Automation in Revenue Cycle Management can increase billing efficiency, reduce errors, and improve overall financial performance. In The Challenges and Opportunities of Evolving Revenue Cycle Management Practices to Align with New Payment Models he shared that, "The answer to the question of whether value-based care makes sense will come from RCM because RCM provides insights into the cost of collection, patient collections, and the overall cost of care. RCM practices are key in the context of value-based care, and it is important they are given the required importance they deserve."
Executive Director of Product Management Suhas Nair was focused on applications of AI and automation in RCM. He shared some truths about autonomous coding in The Reality of Autonomous Coding, in particular the need to align expectations with the realistic capabilities of autonomous coding, which will allow organizations to make informed decisions, choose the right vendor, and implement a system that truly meets their needs. In HIM Challenges: Triaging Your Automation Needs in Five Steps he noted that "the promise of a significant return on investment doesn’t negate the challenge confronting HIM managers tasked with determining how best to allocate their technology budgets for optimal impact on productivity, accuracy, and revenues," and shared tips for determining what department’s true automation needs.
Senior Vice President of Strategies and Solutions Matt Bridge educated financial leaders on the role an automated financial clearance process can play in accelerating patient access and reducing denial rates. In Reducing Back-End Denials by Automating Front-End Financial Clearance he shared how automation and AI are becoming more deeply embedded into RCM and resolving the staffing and technology limitations that impede efficient financial clearance processes and lead to higher front-end authorization errors and denial rates. He shared additional perspective in Financial Clearance Automation to Accelerate Patient Access and Shrink Denial Rates, noting that "AI-enhanced authorization solutions are quickly becoming an important aspect of RCM for their ability to streamline and expedite steps within the financial clearance process."
Bridge also discussed a new take on patient access in Out with the Old, In with the New: Patient Access Systems, and synchronized financial clearance methodology in Optimizing patient access operations, where he shared operational best practices and advice on automation tools to help medical groups optimize patient access. In Best Practices for Effective Patient Access Services, Bridge discussed how a synchronized financial clearance methodology also aids in greater revenue capture by proactively identifying and resolving patient eligibility and coverage issues before they become denials.
Vice President of the Coding Service Line Leigh Poland, RHIA, CCS, CDIP, shared insights into the need for a foundation of proper training, knowledge, and resources to avoid coding errors and improper reimbursements in Physicians and Coding. Much of Poland’s media time has focused on coding updates, including Eleven Key Takeaways from the 2025 ICD-10 Code Updates and Adapting to CMS-HCC Model v28. She also shared her thoughts on medical coding and HIM education in Accredited Medical Coding and Billing Online Schools and Health Information Management Schools.
These are just a few examples of the breadth of knowledge and expertise. More coverage can be found on our website’s News & Events page.
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